For riders taking 2 lessons each week on a monthly basis:
Riders taking 2 lessons each week on a monthly basis recieve up to a 20% discount each month. We accept cash/check payments as a courtesy ONLY to our 2x a week riders to help avoid online processing fees on such large amounts. Lesson tuition is due in full by the 10th of each month unless a payment plan has been arranged in advance with a staff member. A $25 a week late fee will be applied to any payments made after the 10th outside of an arranged payment plan. We request 30 days notice if you plan on discontinuing lessons.
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For riders who book as they go, cancellations made with more than 72 hours notice will recieve a credit to be used for future lessons. Riders may not accumulate more than 275 credits. Cancellations made with less than 72 hours notice will not recieve a credit or be made up unless otherwise arranged with your instructor. Dutch Acres Farm will not issue refunds for unused credits. **Cancellation and credit policy does not apply to riders receiving the twice a week riding discount or to riders using the monthly subscription.**
Lessons will NOT be cancelled by Dutch Acres due to excessive heat, excessive cold or for rain. If riding is not an option we will take the lesson time as an opportunity to work on unmounted horsemanship skills. Adaptive/special needs riders can receive case by case consideration and if a ground lesson is deemed inappropriate then a credit may be issued by Dutch Acres.
EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Barn, Arena or Boarding using the EC Pro system.
Please contact the Barn, Arena or Boarding directly. Dutch Acres Farm is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.
